Studio Etiquette
Arriving on time
Please arrive for your booked TWL class five minutes prior to its start time. This will allow you to put away your belongings and begin the class on time, without causing disruption to other clients.
Should you arrive for your class late, TWL reserves the right to determine that you are not permitted to participate in the class. This is in the best interests of our clients, as well as for your safety, as the warm-up section of the class is an integral element of this.
Sanitize your equipment
While we will try our very best to ensure that the TWL Studio is kept clean and tidy at all times, we ask that you clean your Reformer Pilates Equipment after each class using the cleaning products provided.
Taking part in a class
Your health and safety is our priority and that is why we ensure that up-to-date medical information is provided by you at the outset of your TWL Membership. This is so that we are made aware of any pre-existing medical conditions or injuries that may impact your participation in our classes.
While we will always check for any new medical conditions or injuries at the beginning of each class, we rely on you to provide accurate and up-to-date information. Should any medical information change during your TWL Membership, you are required to inform us immediately.
Should we exercise our reasonable judgement and discretion in determining that you are not well to participate in a class, we reserve the right to restrict your participation in the class.
We are highly skilled and qualified in Reformer Pilates. We hope that all clients will follow our instruction to the best of their ability, but we cannot be held responsible for any careless or reckless behavior with the use of our Reformer Pilates Equipment. .
What to wear to class
In order to participate in a TWL class, you are required to wear grip socks. Grip socks can be purchased at our studio.
We want our clients to feel comfortable during a TWL class and we would recommend that you wear gym/active wear that enables agile movement. .
Personal belongings
At the Studio we will provide facilities for you to put your personal belongings, however, we cannot be held responsible or liable for any misplaced or lost personal belongings.